|
| Client: | Treasury Board Secretariat, Government of Canada |
| Result: | A new Government of Canada program, for Treasury Board Secretariat with guiding principles and standardized models optimizing programs, services and processes for use in transformation. |
The Challenge:
A Federated Architecture Program (FAP) had been developed prior to 2001, with a strong emphasis on federal government technology standards such as the Common Look & Feel standards for websites, and integrated technology services such as the Secure Channel project. It became clear that FAP could not be the whole answer to the challenge of integrating government services from the citizen’s perspective – a primary goal of the Government On Line (GOL) initiative.
The Need:
The Business Transformation Enablement Program initiative was launched to support collaborative efforts to identify opportunities for joint action across jurisdictions and government departments. A key step was the creation of common standards for defining citizens and their needs, and describing government programs, services, processes and information related to those needs. These standards were collectively called “business architecture” standards and embodied in a reference model called the Governments of Canada Strategic Reference Models (GSRM).
How Chartwell helped:
During the course of the engagement, Chartwell served as principle advisor to the BTEP development team and played a leading role in:
- Identifying requirements for supporting cross-government and multi-jurisdictional service transformation
- Defining overall goals, objectives, performance metrics and realization strategies for a service transformation support program
- Designing the program in terms of organization structure, activities, roles and responsibilities, resource and skill requirements, and governance
- Communicating the advantages and benefits of the program to a wide range of business and technical stakeholders
- Developing a business case and implementation plan for the program.
- Conducting and evaluating trials of the program’s operation.
Chartwell was also responsible for ensuring that appropriate methods and techniques for the effective practice of business and technical architectures were incorporated into the design of the overall program.
The critical success factors met for this engagement were:
- Creating an effective and influential coalition of key stakeholders to challenge the original approach to supporting service transformation
- Adopting an approach that had proven to be successful at local and provincial levels of government, not only for reasons of credibility, but because commonality was an inherent requirement of multi-jurisdictional service transformation
- Emphasizing the need for an on-going and governed program of support, and continued development of business architecture, in contrast to other initiatives that had ended with the creation of a body of knowledge and best practices.
Results
A number of major trials of the BTEP program identified significant opportunities for multi-jurisdictional service transformation. The approach has been credited with achieving rapid consensus on client and need definition, and accurate definition and common understanding of services from different departments and levels of government that impact those client needs.
