Faced with ever-increasing expectations from the customer, accelerating technology changes and continuous pressure to improve quality and reduce costs, CIO's and Information Services Managers must ensure more than ever that the Information Services (IS) organization continuously and effectively meet the information and process automation needs of the business.

Chartwell's Information Services High Performance Implementation Program offers a variety of services to assist clients in achieving dramatic improvements in the delivery of information services. Chartwell's Program is designed to help you challenge, re-engineer, implement, monitor, and continuously improve your IS operations.

The Need:

Greater contribution of the IS function to business results.

The Benefits:

Increased IS productivity through optimized use of scarce resources of people and investments Improved focus of IS resources to support and enable corporate business objectives Increased staff motivation and productivity through clear responsibilities and accountabilities Greater cooperation within the IS organization and with customers and suppliers Processes to align IS with evolving business and performance improvement goals

How Chartwell Optimizes IS Performance: Chartwell takes a holistic approach to IS Performance Improvement by using an integrated business model and IS best practices. The MRM™/IS (Management Reference Model™ for Information Technology Services) is used to capture, store and analyze all the dimensions, perspectives and relationships needed to define, carry out, monitor, control and measure IS processes. The MRM™/IS is pre-populated with a library of IS best practices which are used to analyze existing and design new target IS processes and structures. This approach provides fast, objective and dramatic results.

On Edge:

The Management Reference Model for Information Services (MRM/IS) - a comprehensive reference model of IS Best Practices which enables rapid analysis and ensures comprehensive coverage of all the elements and perspectives of an IS function Scribe-IT - our modeling tool, used to manage and access the MRM/IS documentation

Benefits of Chartwell’s MRM™/IS:

A Rapid and Objective Assessment Environment Thoroughness by ensuring all aspects of the IS organization are accounted for Inherent use of a "to be" best practices model customized to meet unique requirements A framework to continually focus on meeting business driven goals and customer expectations

Chartwell's IS High Performance Program is a powerful and unique approach and can be utilized in one function of the IS organization or applied as whole. The program is the most thorough and objective available, and is independent of the type of tools, projects, organizational structure or systems architecture.