Chartwell’s track record of success is based on building a thorough an understanding of its clients’ true needs. Its comprehensively structured process ensures that the client’s objectives govern each project and the resulting designs. Each step in the process successively advances designs into its components, which can then identify the greatest opportunities for organizational and technical advancement. Thus, Chartwell’s core capabilities have definitive impact with clients struggling to meet their objectives.


Step 1: Establish Proper Context
By understanding strategic direction, mandates, and products or services of the organization, a proper context is established which will guide more detailed design work.

Step 2: Conceptual Design
Enterprise services and their outputs are conceptually designed in alignment with the established context. All inter-related process dependencies are identified and accounted for by mapping organizational needs and capabilities against the requirements of each target group.

Step 3: Logical System Capabilities
Conceptual designs are deconstructed into a series of more detailed logical system capabilities. These resemble more of a practical topology of the current situation and maps what will specifically need to change in order to achieve strategic objectives. This topology will identify a practical ‘build sequence’ in order to effectively manage the change process.

Step 4: Develop Physical Specifications
Once logical maps have identified specific prioritized projects, these are developed into a set of physical specifications that will govern such projects. Through this structured process, detailed specs will be directly traceable to organizational objectives and the needs of their clients.


One of the clear benefits of this process is that it can scale up to simplify complex enterprise level planning and design, or scale down to support achievement of specific divisional level objectives. Moreover, based on the maturity of client’s existing designs, projects can be initiated at any stage of this process. The process is therefore highly adaptable to client’s needs in any industry, delivering significant value at any point in their change lifecycle.